Frequently Asked Questions...
FAQ
Do I have to pay a deposit?
A 25% retainer fee is required to secure all bookings. This is non refundable and deducted from your total cost. Full payment is to be made no later than the morning of the event.
How do I receive my photos?
All photos are sent via email to be downloaded. USB's can be provided at an additional cost of £5
How long until I receive my photos?
The average wait time is a minimum of two weeks for photos to be processed and sent to you. For large events such as parties and weddings where a higher shot count is required, photos can take up to six weeks but you will be updated throughout the process.
Do I have to order prints through you?
No. Once you have possession of your photos you are free to purchase prints separate from the business. However, you are able to purchase prints from your shoot if required. Prints are at an additional cost unless agreed at time of booking.
Can I extend the session on the day of?
Yes, some sessions can be extended at an additional cost, this is at the discretion of the photographer. Studio sessions are booked by the hour and therefore it cannot be guaranteed that sessions can be extended on the day.
What happens if I need to cancel?
Bookings can be rescheduled if notice of more than 48hrs is given (unless in an emergency). Thus cancellations will be moved to the nearest available date unless agreed with the photographer otherwise.
Any cancellations made outside of the given time frame will not be refunded but can still be rescheduled. If studio sessions have been booked, it is the client's responsibility to ensure any extra fees are covered unless the photographer cancels.
